Comparison
Zendesk vs Freshdesk
Overview
Zendesk is a customer service and engagement platform with ticketing, AI agents, help center, workforce management, and QA tools for scaling support operations.
Freshdesk is a cloud-based customer support platform offering multi-channel ticketing, AI-powered automation, and self-service portal for support teams of any size.
Which should you choose?
Zendesk is the heavier, more complete platform (voice, workforce management) starting at $55/month for SMB/enterprise. Freshdesk has a genuine free tier and scales to enterprise at a much lower $89/month top tier, with multi-channel ticketing and AI-powered automation. Choose Zendesk if you need voice support and enterprise workforce tools; choose Freshdesk if you want a free starting tier and lower cost as you scale.
TLDR
- —If you need voice support and enterprise-scale workforce management, choose Zendesk.
- —If you want a free starting tier and lower cost as you scale, choose Freshdesk.
Features
- —Ticketing system
- —AI agent (Zendesk AI)
- —Help center and knowledge base
- —Live chat and messaging
- —Voice support
- —Workforce management
- —QA and coaching
- —Advanced reporting
- —Multi-channel ticketing
- —AI-powered automation
- —Self-service portal
- —SLA management
- —Team inbox
- —Reporting and analytics
- —Field service management
- —Freddy AI
Pricing
Zendesk
| Plan | Price | Notes |
|---|---|---|
| Suite Team | $55/mo | Per agent/month billed annually. |
| Suite Growth | $89/mo | Per agent/month billed annually. |
| Suite Professional | $115/mo | Per agent/month billed annually. |
| Suite Enterprise | Contact sales | Custom pricing for enterprise support operations. |
Freshdesk
| Plan | Price | Notes |
|---|---|---|
| Free | Free | Free plan for basic ticketing. |
| Growth | $19/mo | Per agent/month billed annually. |
| Pro | $55/mo | Per agent/month billed annually. |
| Enterprise | $89/mo | Per agent/month billed annually. |
Company Fit
Zendesk
Freshdesk
Stacks
Alternatives
Zendesk alternatives
Freshdesk alternatives