Comparison

Zendesk vs Freshdesk

Overview

The complete service solution, powered by AI

Zendesk is a customer service and engagement platform with ticketing, AI agents, help center, workforce management, and QA tools for scaling support operations.

Freshdesk

Delight your customers with effortless support

freshworks.com →

Freshdesk is a cloud-based customer support platform offering multi-channel ticketing, AI-powered automation, and self-service portal for support teams of any size.

Features

—Ticketing system
—AI agent (Zendesk AI)
—Help center and knowledge base
—Live chat and messaging
—Voice support
—Workforce management
—QA and coaching
—Advanced reporting

—Multi-channel ticketing
—AI-powered automation
—Self-service portal
—SLA management
—Team inbox
—Reporting and analytics
—Field service management
—Freddy AI

Pricing

Zendesk

subscription14-day free trial.

Plan	Price	Notes
Suite Team	$55/mo	Per agent/month billed annually.
Suite Growth	$89/mo	Per agent/month billed annually.
Suite Professional	$115/mo	Per agent/month billed annually.
Suite Enterprise	Contact sales	Custom pricing for enterprise support operations.

View pricing page →

Freshdesk

freemiumFree plan availableFreshdesk offers a permanent Free plan and free trials on paid tiers.

Plan	Price	Notes
Free	Free	Free plan for basic ticketing.
Growth	$19/mo	Per agent/month billed annually.
Pro	$55/mo	Per agent/month billed annually.
Enterprise	$89/mo	Per agent/month billed annually.