Help Scout

Customer support that feels human

Customer Supportsubscriptionhelpscout.com →

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Overview

Help Scout is a shared inbox and customer support platform for teams that want to provide email, chat, and self-service support with a personal, human touch.

Features

—Shared inbox
—Live chat (Beacon)
—Help center (Docs)
—Workflow automation
—Collision detection
—Customer profiles
—AI Summarize and Drafts
—Reporting

Pricing

subscription15-day free trial.

Plan	Price	Notes
Standard	$20/mo	Per user/month.
Plus	$40/mo	Per user/month.
Pro	$65/mo	Per user/month.

View pricing page →

Best for

StartupSMB

Integrations

SlackShopifySalesforceHubSpotJiraZapier

Part of

Customer Support Stack Customer Success Stack

Alternatives

Zendesk

The complete service solution, powered by AI

Intercom

The complete AI-first customer service platform

Freshdesk

Delight your customers with effortless support

Crisp

The all-in-one customer messaging platform

Comparisons

Zendesk vs Help Scout Intercom vs Help Scout Help Scout vs Freshdesk Help Scout vs Crisp

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