Comparison

Zendesk vs Crisp

Overview

The complete service solution, powered by AI

Zendesk is a customer service and engagement platform with ticketing, AI agents, help center, workforce management, and QA tools for scaling support operations.

Crisp

The all-in-one customer messaging platform

crisp.chat →

Crisp is a customer messaging platform combining live chat, chatbot, shared inbox, email, and CRM for startups and SMBs to manage all customer conversations in one place.

Which should you choose?

Zendesk is a broad service suite (ticketing, AI agent, voice, workforce management) from $55/month, aimed at SMB/enterprise. Crisp is freemium with a genuine free tier, combining live chat, a no-code chatbot builder, and a lightweight CRM, from $25/month, aimed at startups/SMBs. Choose Zendesk for the most complete, channel-agnostic support suite; choose Crisp if you want an affordable, all-in-one messaging tool with a free tier for a smaller team.

TLDR

—If you need the most complete, channel-agnostic support suite, choose Zendesk.
—If you want an affordable, all-in-one messaging tool with a free tier, choose Crisp.

Features

—Ticketing system
—AI agent (Zendesk AI)
—Help center and knowledge base
—Live chat and messaging
—Voice support
—Workforce management
—QA and coaching
—Advanced reporting

—Live chat widget
—Chatbot builder (no-code)
—Shared inbox
—CRM
—Email campaigns
—Knowledge base
—Video chat
—Co-browsing

Pricing

Zendesk

subscription14-day free trial.

Plan	Price	Notes
Suite Team	$55/mo	Per agent/month billed annually.
Suite Growth	$89/mo	Per agent/month billed annually.
Suite Professional	$115/mo	Per agent/month billed annually.
Suite Enterprise	Contact sales	Custom pricing for enterprise support operations.