Comparison
Help Scout vs Freshdesk
Overview
Help Scout is a shared inbox and customer support platform for teams that want to provide email, chat, and self-service support with a personal, human touch.
Freshdesk is a cloud-based customer support platform offering multi-channel ticketing, AI-powered automation, and self-service portal for support teams of any size.
Which should you choose?
Help Scout is a simpler, human-focused shared inbox for startups/SMBs, from $20/month, with collision detection and customer profiles. Freshdesk has a genuine free tier and scales to enterprise ($89/month), with multi-channel ticketing, AI-powered automation, and SLA management. Choose Help Scout for a lighter, more personal support inbox; choose Freshdesk if you need a free starting tier and more automation/SLA tooling as you scale.
TLDR
- —If you want a lighter, more personal support inbox, choose Help Scout.
- —If you want a free starting tier and more automation as you scale, choose Freshdesk.
Features
- —Shared inbox
- —Live chat (Beacon)
- —Help center (Docs)
- —Workflow automation
- —Collision detection
- —Customer profiles
- —AI Summarize and Drafts
- —Reporting
- —Multi-channel ticketing
- —AI-powered automation
- —Self-service portal
- —SLA management
- —Team inbox
- —Reporting and analytics
- —Field service management
- —Freddy AI
Pricing
Help Scout
| Plan | Price | Notes |
|---|---|---|
| Standard | $20/mo | Per user/month. |
| Plus | $40/mo | Per user/month. |
| Pro | $65/mo | Per user/month. |
Freshdesk
| Plan | Price | Notes |
|---|---|---|
| Free | Free | Free plan for basic ticketing. |
| Growth | $19/mo | Per agent/month billed annually. |
| Pro | $55/mo | Per agent/month billed annually. |
| Enterprise | $89/mo | Per agent/month billed annually. |
Company Fit
Help Scout
Freshdesk
Stacks
Freshdesk