Comparison
Help Scout vs Crisp
Overview
Help Scout is a shared inbox and customer support platform for teams that want to provide email, chat, and self-service support with a personal, human touch.
Crisp is a customer messaging platform combining live chat, chatbot, shared inbox, email, and CRM for startups and SMBs to manage all customer conversations in one place.
Features
- —Shared inbox
- —Live chat (Beacon)
- —Help center (Docs)
- —Workflow automation
- —Collision detection
- —Customer profiles
- —AI Summarize and Drafts
- —Reporting
- —Live chat widget
- —Chatbot builder (no-code)
- —Shared inbox
- —CRM
- —Email campaigns
- —Knowledge base
- —Video chat
- —Co-browsing
Pricing
Help Scout
subscription15-day free trial.
| Plan | Price | Notes |
|---|---|---|
| Standard | $20/mo | Per user/month. |
| Plus | $40/mo | Per user/month. |
| Pro | $65/mo | Per user/month. |
Crisp
freemiumFree plan available
| Plan | Price | Notes |
|---|---|---|
| Free | Free | Free plan with basic live chat and limited seats. |
| Pro | $25/mo | Per workspace/month. |
| Unlimited | $95/mo | Per workspace/month. |
Company Fit
Help Scout
StartupSMB
Crisp
StartupSMB